Shipping

All orders within Greece are being handled by Elta-courier services.

Delivery time varies from 1 – 5 days depending on which part of Greece you are situated. For orders to the mainland delivery time is estimated 1-2 days, islands and other areas difficult to reach may take up to 5 days. 

The housemate package is shipped free of charge. 

Shipping is also free for all orders above 60 euro

In all other cases, there is a flat rate of 4 euro.

Returns

We want you to be 100% happy with your purchase from Housemate. In the unlikely event that an order is lost, damaged, delayed or faulty please let us know as soon as you are aware.  You have the right to return the entire order or part of it within a 14-day period from the day you received it. All products must be returned in their initial package. Please make sure that you pack them properly for shipping.

If your return concerns faulty products please inform the courier services that delivered the order to pick it up, returns in this case are free of charge.

In the event of wrong product sent by us also there is free return and free replacement.

In all other cases you are responsible for shipping charges.  

We have no responsibility for any loss or damage to the product that happens after use and under no circumstances have any obligation to replace it.

Before returning an item, please contact us at This email address is being protected from spambots. You need JavaScript enabled to view it.

Refunds

Once we received your returned order and go through a check, we will refund the amount of your products value the same way you made the original transaction within 14 days.