www.housemate.online  was created and operates by ¨Entranet¨ - Research and Development of Technological Applications, Limited Liability Company (Ltd.), TIN: 998100820 Tax office: Z’ Thessalonikis, Hellenic Business Registry Number:59218204000 which is located at 44 Plataion Str, 548 49, Thessaloniki, Greece.

In this page you will find the general Terms & Conditions (hereinafter referred to also as “Terms”) that govern the relationship between visitors (hereinafter “User, “You“, “Your“) that navigate the website and the e-shop of our company. This page is dedicated to informing you about the ways in which you can interact with the website and the e-shop.

Acceptance of the terms

By using our website and e-shop, you accept these terms. In case you do not agree, you must not use this site.

These terms may be reviewed and updated at any time without prior notice. For this reason, please check these terms regularly, as the continued use of this website implies that you accept any changes. Accessing, browsing, using or subscribing to the site is a presumption that you have read, understood and agreed to these terms and that you are bound by these terms and conditions. If you do not agree with these terms and conditions and refuse to be bound by them, you should not use this website.

Intellectual property rights

The entire content of our website and e-shop that is posted, including trademarks, logos, images, pictures, graphics, illustrations, photographs, designs, texts, articles, publications, services and products provided are the subject of intellectual property of Entranet and are protected under national, community and international law. The names, images, logos and distinctive features that represent Entranet and/or its online store and/or third parties contracted with us, as well as our products or services, are exclusive trademarks and distinctive features of Entranet and/or www.housemate.online and/or the above third parties and are protected by Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.

The user may access, share, copy, download or print any material contained on the site strictly for personal and non-commercial use. 

Disclaimer and limitation of liability

The Company has adopted all necessary technical and operational measures to ensure that the website works uninterruptedly and properly at all times, with no interruptions, problems, delays, or errors all data/information provided and transmitted or transferred through the website are not altered or damaged, the technology and the servers through which the website is offered to the users does not contain any viruses or other harmful components or software. Entranet cannot warrant of the above mentioned and shall not be held liable in any case.

User obligations

Users of the website “www.housemate.online” and the online store accept that they will not use them for

  • sending, publishing, e-mailing or transmitting any content that is illegal, harmful, threatening, abusive, offensive, annoying, slanderous, defamatory, vulgar, obscene, indecent, is a violation of someone else's privacy, shows empathy, or expresses racial hatred, ethnic or other discrimination, may cause harm to minors, is not entitled to be transmitted in accordance with the law or contractual or managerial relationships (such as inside information, proprietary and confidential information acquired or disclosed as part of employment relationships or covered by confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary rights of any third party
  • importing software that contains viruses or any other code, files or programs designed to interrupt, damage, destroy or prevent the operation of any software or computer hardware
  • Any unauthorized alterations or modifications to the content
  • Any action or omission that may lead to data destruction, modification of data included in the website, discomfort or harm to other users, violation of third-party proprietary rights, violation of intellectual property laws, and any other illegal action or omission
  • intentionally or unintentionally violates applicable Greek and EU legislation and its provisions
  • may harass third parties in any way and any content of any kind, used to collect or store personal data of users

The User of the website is obliged to comply with the provisions of Greek, European and International Law and the relevant legislation and to refrain from any illegal and abusive use of the content of the website and is solely responsible for any damage caused to this website or the internet by any improper use.

Provided Information & Products

Our company is committed to providing qualitative, full and valid information on www.housemate.online, both in terms of the accuracy of the information and of the services provided by its online store, under the reservation of any technical or typographical errors that cannot be predicted or inadvertently occurred or unavoidable circumstances.

It also reserves the right to change the time of delivery of products in certain cases. The online store cannot guarantee the availability of the products, but it guarantees that consumers will be informed on time if a product is unavailable.

Security and Privacy

Our company recognizes the importance of the security of your Personal Data and your electronic transactions and takes all the necessary measures, using the most up-to-date and advanced methods, to ensure maximum security. All information that relates to your personal information and your transactions is secure and confidential.

More information about the Privacy Policy can be found on the corresponding page of our site.

Payment methods, Shipping & returns, prices

Within Greece you can pay with cash on delivery, bank transfer and credit card, find more info at Payment methods.

Your orders are delivered by Elta courier services and you can see more about it and about returning an item at shipping-returns.

All prices include 24% VAT and may change without prior notice.

Promotional and informational messages

Users have the opportunity, if they wish, to request to be informed for new products offered by Entranet, by receiving promotional - informational messages by telephone, e-mail or mail. If they wish, users can request to stop receiving such messages. Furthermore, our company offers users to receive a newsletter to their e-mail address, if they declare that they want this service.

Cookies Policy

The Company's website may collect user identification data using technologies such as cookies. For more information, please visit the Cookies Policy, which is available on our website.

Jurisdiction and governing legislation

The present terms and conditions of use are governed by Greek law, the directives and regulations of European law and the relevant international provisions and are interpreted on the basis of the rules of good faith, commercial morality and the economic and social purpose of the right and are subject to the exclusive jurisdiction of the courts of Thessaloniki.

Problem solving

According to the EU Directive 2013/11, which was implemented in Greece by Ministerial Decision 70330/2015, there is now possibility of online resolution of customer disputes with the Alternative Dispute Resolution procedure (ADR) throughout the European Union. If the customer is a consumer (that is an individual and not a legal entity) and has any kind of problem with a purchase he/she has made from our website, he/she can initiate the ADR process through the single EU-wide online dispute resolution platform (platform ODS) available at

https://webgate.ec.europa.eu/odr/main/index.cfm?event=main.home.chooseLanguage
 

You may contact us to update your preferences, correct your information, submit a request or ask us questions. The easiest way is at: This email address is being protected from spambots. You need JavaScript enabled to view it..